Billiard and POS Software FAQs

Here’s a list of frequently asked questions to save time. If you cannot find the answer to your question, check our support forums or contact us at 888-428-7665.

Pre-Sale Questions
Question: Are my upgrades really free forever?
Answer: Yes.

Question: Is technical support really free?
Answer: Absolutely

Question: Can I add sales to a table?
Answer: Yes.

Question: Do I have to order a copy of the software for each machine that I operate in my business?
Answer:  Yes.

Question:  Is the demo limited in any way?
Answer: No.

Question: What happens if I allow the demo to run out.
Answer: Your computer blows up. Not, not really. The programs simply will ask you if you’d like to register when you open them. To order, phone us or follow the registration links.

Question:  Do I need any special hardware?
Answer: You’ll need either an All-in-One POS station, or one of our POS stations, or a self made POS station. If making a self made station, you’ll need a computer, a POS printer, a cash drawer, and light controls if you plan on using them.

Question:  How do I install the automatic light controls?
Answer:  The light controls are simple to install.  The most important issue is that the controller and the light controls outlets are on the same phase.  Click here for lighting diagram 1 and lighting diagram 2.

Question: Do I have to uninstall and reinstall the program to have a real version if I installed the demo version?
Answer: No, simply enter the registration code and your program will be activated without uninstalling.

Question: Do I have to install both programs?
Answer: No, you can install either or both.

Quesion: Can I return hardware or software?
Answer: All software is non-refundable and non-returnable, including software sold with systems. All hardware is subject to a restocking fee of 30-40%. All hardware must be returned within 30 days of purchase.

Question: Do you offer any type of training?
Answer: Yes, we offer video tutorials.

Question: Does the software operate with touch screen?
Answer: Yes.