Billiard and POS Software FAQs
We get it. Sometimes you just don't want to talk to somebody because it seems like they are always trying to sell you. We're not pushy like the other POS companies. Here’s a list of frequently asked questions to save time. Keep in mind that some questions may pertain to Billiard Business Solutions and Sales Tracker, while others pertain to CuetPOS. We have discontinued development of Billiard Business Solutions and Sales Tracker, but both programs are available for purchase if you choose. Please note that only CuetPOS will be updated in the future.
If you cannot find the answer to your question, please contact us at 800-460-3525 for U.S. and 724-602-5223 internationally or visit our video tutorials available at our Support page.
Question: Why do I need a program that has both POS and time/rental management in one instead of a POS and a separate rental program?
Answer: This is the most important question and the list of answers is long.
First, you will increase profits (averaging 37% higher) because customers will not be forced to pay for a rental (in the middle of their visit while they are 5 feet from the front door of your business), thus making it the end of their visit. Think for a second. Have you ever noticed that casinos, the master money makers that they are, place the payment cages all the way in the back of the casino so that their customer needs to walk 5 minutes past every game they offer? It’s because customers are trained to do the easiest thing, as you are literally showing them the door by asking them to pay at the front counter after they quit playing pool. The best approach is allow them to add their rental cost to their existing tab seamlessly, away from the door, and to keep them closer to your businesses profit center.
Also, human error, inconvenience for your customers, time to checkout, and employee shrinkage are drastically decreased. Having 2 tabs, 1 for pool and 1 for POS items, is not only confusing for everyone and hard to manage, but it is an inconvenience for your customers. In short, both you and your customers will be happier. We all know how hard it is to get a new customer to walk through your doors. Sometimes it’s harder to get them to return. Business is not a catch and release offering. In short, keeping a customer in their comfort zone, makes them happy, and happy customers return.
Question: Which program is the newer program, CuetPOS or Billiard Business Solutions and Sales Tracker?
Answer: CuetPOS is the newer of the programs. It performs 125 (and counting) new functions that BBS/Sales Tracker did not perform including sending mass texts, advanced memberships features including monthly automated charges, and multiple rates sets, which allows owners to charge different rates for different tables or gaming tables. BBS/Sales Tracker were developed and released in 1995 and were removed from production in 2015 after 20 years in service. In 2015 Definitive Synergy moved our 2 decades of experience operating bars/restaurants/billiard businesses into the new solution, CuetPOS, and ramped up development to help businesses take on the 21st century market.
Question: Can we receive a demo of CuetPOS?
Answer: Yes, getting a demo was never easier. To get the FREE demo of CuetPOS, please contact us at 724-602-5223. We’ll have a short discussion about your needs, then move forward.
Question: We operate our room with Billiards Business Solutions and Sales Tracker. Can we switch to CuetPOS?
Answer: Yes, please contact us and we’ll assist you in migrating/importing your data from our our other programs automatically.
Question: Does CuetPOS send text messages to customers?
Answer: Yes, our texting feature allows you to contact your customers whether on premise or off. We can text multiple recipients and even set up alerts to send to players, employees, and friends.
Question: Does CuetPOS have membership? What about loyalty rewards?
Answer: Yes, our membership feature in CuetPOS tracks usage, loyalty rewards, and discounts for members automatically. You can also have multiple tiers and schemas to your membership/loyalty rewards setup. Monthly membership dues, limited time passes, loyalty rewards, and mass texting are all FREE features of CuetPOS.
Question: Can you help us program our data or import it from our current system?
Answer: Yes, we can help you program manually or import unlimited products and data from your current system. We import from other POS systems like Aloha, Future, PointPOS, Hot Sauce, Micros, Harbor Touch POS and just about any other point of sale software on the market.
Question: Does CuetPOS control pool table lights?
Answer: Yes, we turn off/on pool table light automatically. We have a light simulator inside the program for maintenance/testing that can be accessed via the admin panel. Set up is easy, see the pool light control diagram here on the pool table lights page. We also have added wireless light switches, which are quickly becoming the preferred way to control pool rooms lights.
Question: Is technical support, upgrades and training free for CuetPOS?
Answer: Technical Support is free for CuetPOS for all merchants that utilize our integrated payment solutions. Since our processing is either the Free Processing program (0%) or the Meet or Beat program (we match or beat your current pricing), usually merchant save money on both. The free technical support also comes with free unlimited lifetime upgrades and unlimited lifetime training.
Question: Are upgrades free?
Answer: Yes, purchasing CuetPOS or a Billiard Business Solutions/Sales Tracker system qualifies you for lifetime FREE upgrades.
Question: Do your systems come with a warranty?
Answer: Yes, our systems comes with a one-year manufacturer’s warranty. Extended warranties are available.
Question: There’s a feature that we would like that we cannot locate in your software. Can you add it for us? Is there a charge for this service?
Answer: Chances are that the feature does exist, as we have been developing our software for decades and adding features that many business owners request. If the feature is one that could benefit our overall product, we will gladly perform the coding at no cost.
Question: I had a system from Dolphin Billiards System (applies to Memosys) that has crashed. Can your system replace these systems?
Answer: Yes, easily and then some. Our software and systems perform over 150 functions for operating businesses with time management and/or POS needs like pool rooms with bars and restaurants. Owners and managers worldwide recognize our advanced technology and are partnering with us to replace dilapidated out-of-date, out of business systems like Dolphin Billiard Systems, Memosys, Time Magic, Pool House Manager, and Micrologic.
The best practice is to switch before these ancient systems break down, and they will, leaving you with no recourse. It’s also inevitable. Not only will you lose your data, but you will undoubtedly lose money as well. Talk to one of support agents and they’ll tell you how to prepare so you don’t lose money in the case of a crash from decades-old systems. Do not wait. These systems are crashing more and more ever day, without warming.
Question: How do I install the automatic light controls?
Answer: The light controls are simple to install. If you already have an old X-10 system, we retrofit and can easily snap right into place to control your current lighting system. With the older light control systems, the most important issue is that the controller and the light controls outlets are on the same phase. This is much easier to do now that most rooms have migrated to using LED lights.
If you want to use or switch to the wireless light controls, we have you covered. It’s extremely easy to do and takes about 1-2 minutes per light fixture that you want to control. Given the availability and ease of use, many businesses are choosing wireless.
Question: Do I need any special hardware?
Answer: No. You’ll need either an All-in-One POS station, or one of our POS stations, a regular desktop/PC, or a self made POS station. If making a self made station, you’ll need a computer, a POS printer, a cash drawer, and light controls if you plan on using them. The program fully supports touchscreen functionality, and in fact was written for touchscreen use. Onscreen keyboards pop up for users when necessary.
Question: Can I add sales to a table? Can customers move around?
Answer: Yes. We support unlimited numbers of tables. Each table can have its own rate set that it charges for all 168 hours during the week. We also support non-rental tables, so you customers can be managed whether at a pool table, dining table, bar stool, dart board, shuffleboard, foosball, or any other rental/non-rental facility. One of the features we offer in CuetPOS is called Table-to-Tab, which allows users to move freely (to both rental and non-rental facilities) throughout the business, while having this tab follow them with all charges including food/beverage items, rental cost, and retail items. Player can start tabs at the bar and move a table, then back to the bar or any other facility, all while having a tab that follows them. Most businesses use preauthorizations to lessen the risk of nonpayment issues.
Question: Do you offer any type of training?
Answer: Yes, we offer, training classes, instruction manuals, and video tutorials. Training sessions are available in both management/admin and employee/end user types. These are free forever.
Question: Does the software process credit cards? Can we preauthorize cards to protect aginst walkouts? What about checking a card for available funds?
Answer: Yes. We partner with a top processor to offer our users the lowest rate on processing, and even have programs that make the processing free for the owners. Our integrated payments use the latest processing hardware and are fully EMV/PCI DSS–compliant. We utilize multiple methods of payment as well including Google Pay, Apple Pay, and touchless payments.
Need walkout protection? We preauthorize cards using the latest rules and methods demanded for EMV transactions. We also give users the options to use incremental preauthorizations so that there’s no surprises when the customer comes to finalize their bill. Basically we check to makes sure funds are available and change the preauthorization amount automatically for you.
Does your current/old system hold preauthorizatiosn causing them not to drop off your customer’s account, causing friction. Worry no more. Unused preauthorizations drop get canceled immediately and your business will never ti up your customer’s funds.
If you want to know how we do this, ask one of our representatives at 800-460-3525 in the U.S. and 724-602-5223 internationally.
Question: Can I switch computers?
Answer: Yes, migrating computers sounds scary, but it’s pretty simple when left to the pros. Adding new computers to your network, whether they be POS terminals, tablets, or even a back office station is a breeze.
Question: Does the software operate with touch screen?
Answer: Yes. CuetPOS are designed to work with a touchscreen, but can be used without as well. Whenever user/manual data input is necessary, CuetPOS will pop up the onscreen keyboard to make the task extremely easy and efficient for touchscreen users.
Are their any monthly charges?
No. CuetPOS does not charge any monthly fees. All technical support and all upgrades are free for life.
Do you offer table side checkout with tablets?
Yes, we offer table side checkout with tablets. The tablets are extremely easy to add and affordable solutions for businesses that really need to overcome long distances between customers and service points. We have 6 inch handheld, along with 8 and 10 inch tablets. These devices can order and collect table-side for speed and convenience. Our clients have noticed a 19% increase in the sales volume after implementing handheld and tablets into their FOH workflow.
What is the cost of CuetPOS? What about POS Systems? What are the costs of Tablets?
A CuetPOS software license is $895. Complete CuetPOS Turnkey Systems are only $1995, which is a one-time fee. Complete Turnkey Systems come with a quad core SSD drive, DDR4 RAM computer with and XL POS touchscreen, a thermal receipt printer and a heavy duty cash drawer.
CuetPOS Tablets, or CuetTablets, are quad core SSD drive, DDR4 RAM industrial grade tablets that cost only $1995. They come with carrying straps and are capable of table side checkout.